Reference

How DKGames Handles Your Account Data

We collect only what's needed to run your account safely — your login details, the transaction references your bKash, Nagad or Rocket app generates, and basic device data when you open the lobby.

Account DataPayment RecordsCookie UseYour Rights
DKGames How DKGames Handles Your Account Data
SECURITY IN PRACTICE

How We Protect Account Data

Account passwords are stored in hashed form, not as plain text, and every login session runs over an encrypted connection so a wallet reference or chat transcript can't be read if intercepted between your phone and our servers. We use session cookies to keep you logged into the lobby on Chrome or Safari, and separate analytics cookies to see which games — Football Goalzone, Cricket Betsport, Holdem Siege — get opened most, without tying that browsing pattern to your name in anything we share with studios.

Cookie Use

We run session cookies so you stay logged into the lobby between page loads on Chrome, Safari or in-app browsers, plus analytics cookies that tell us which slots or tables get opened most.

Account Security

Login uses your registered phone number and password, with an OTP step for password resets, so a wallet change on bKash, Nagad or Rocket can be tied back to the right account.

Data Retention

We keep transaction references and support tickets on file while your account stays active, mainly so a withdrawal dispute can be checked against earlier deposits without asking you to resend proof.

Request Changes

You can ask us to correct account details or close out stored chat history through the support channels listed above; we act on confirmed requests once your identity matches our records.

PRIVACY CONTACT PATHS

Where To Ask About Your Data

If you want to know what account data we hold, or you'd like a support record cleared once a case is closed, reach out through the channels below rather than messaging a personal inbox. We verify who you are the same way we verify a withdrawal — by matching the phone number tied to your bKash, Nagad or Rocket account against your registration details. That stops someone else from requesting your data using only your username. Most privacy questions get folded into the same support queue as account and payment questions.

Team online

Live Chat

Open live chat from your account dashboard and ask directly about the data held on your profile; the agent confirms your identity against your registered wallet number before sharing anything.

Support Ticket

Raise a ticket describing what you need — a copy of your data, a correction, or a deletion request — and we respond once your registered phone number is confirmed.

Email Request

Send a written request from the email address on file if you'd rather not use chat; keep the message tied to the same account you use for bKash, Nagad or Rocket deposits.

Privacy Questions You Might Ask

No. We only receive the confirmation reference your wallet app generates after a transfer clears; your PIN and banking password stay inside the bKash, Nagad or Rocket app itself, never on our servers.

Yes — raise a support ticket or open live chat and ask for a copy of your account data; we confirm your identity against your registered phone number before sharing anything back.

Studios such as Pragmatic Play and Evolution may see anonymised round outcomes tied to gameplay, not your name or wallet details, so their systems can keep tables like Baccarat Insider running correctly.

We keep transaction references and support records while your account remains active, mainly so a withdrawal or deposit dispute can be checked against past activity without asking you to resend proof.

You can request account closure or data removal through support; whether we can act on it depends on your local law and the eligible region you registered from.

We use session cookies to keep your lobby login active and separate analytics cookies to see which games — Aviator, Crash Drift, Cricket Betsport — get opened most, without attaching that data to your name.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.